Program \ project management
Expertise in Portfolio Management, Driving Scope, On-Time
& within Budget
Accomplished Manager with extensive
experience in Program \ Project Management in Application Development across
various platforms – Digital, Web, Mobile, Infrastructure, Data Management,
Mid-Range, Maintenance, Enhancements and Customer Interfacing. My success
as a diplomatic leader and mentor has been creating an effective and
efficient on and off shore teams that demonstrates best practices, quality
and prioritization of business needs -- while maintaining high standards to
achieve company goals and objectives with a 98% success rate of on-time
delivery, within budget and Less than 3% defect rate after implementation.
Highlights:
Ø Established and supported Program
Management Offices and built the Enterprise Development System to track and
manage projects, resources, document management and reporting.
o Reduced timelines for enhancement projects over 50% by
improving the quality of projects and timelines.
o Implemented standard development load sets decreasing
desktop trouble tickets and system downtime by 30%.
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Successfully
managed System Development Life Cycle (SDLC) for enterprise enhancements,
large complex and infrastructure projects for Sprint Local, Long Distance and
Mobile divisions with budgets up to 10M.
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Managed teams with over 100
resources across System, Business and three 3rd party vendors with a 100%
success rate of on time and under budget.
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Partnered with cross-functional
teams to create the new personal information verification HR application and
communicated the changes to more than 1,300,000 associates for Walmart Stores
Inc. Achieved 99.7% data update for all active associates within 90 days.
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Managed
forecast and system planning for Sprint Information Technology by formulated
statistical and high-level management reports for Sprint IT Solutions and
Marketing Business Units.
o
Reduced forecasting process from
three weeks to two days and improved accuracy of reports from 30+% to a 7%
variance.
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Created and implemented
guidelines, CMM, procedures for priority logs and forecast/system plan.
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Supported 6 Vice Presidents, 13 Directors, nine Marketing Business
Qualifications:
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Industries:
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Information Systems, Technology Service
Human Resources, Banking, Retail, Insurance, Restaurant, Telecommunication,
Event and Travel Planning, Hospitality, Weddings, Consulting, Resource
Management Internal, External and Off-Shore
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Functional Areas:
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Project Management Office (PMO), Release
Management, Omni Channels, HRIS, Digital, Web, Mobile, Infrastructure,
Mid-Range, Data Management, Customer Interface Development, Click2
Collaborate, Resource Management, Quality Assurance, Business Process
Improvements, Strategic Planning, POS
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Methodologies:
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SDLC,
Waterfall, Agile, Survey, Enterprise Resource Planning (ERP),
Customer Relationship Management (CRM), Object Process Methodology (OPM),
Information Technology Infrastructure Library (ITIL), Rational Rose
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Professional Experience:
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CONSULTANT ~ Principal
Senior Project Manager ©
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11/2010 – Current
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Manage application development across Omni Channels -
enhancements, mid-range, infrastructure, web, mobile and feasibility
studies for various POS efforts utilizing cross-functional teams to provide
exceptional customer experience, maintain data integrity, privacy, and code
of ethics, security and compliance guidelines for all implementation.
Created and managed resources and vendor management with teams up to 60
people and 3 vendors on several projects. Maintain a 98% success rate of on-time delivery
within scope and under budget.
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Environment:
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Utilizing
SDLC, Waterfall and Agile Methodologies
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Timberhorn,
Inc © Bass Pro Shop [Springfield, MO]
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1/2014 – 8/2014
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§ Worked with FBI, NICS, ATF and BPS development team on
electronic background checks for firearms
§ Implemented Loss Prevention application internal and
external reporting
§ Assist Credit Card Services with infrastructure
modernization with large Bank
§ Created and supported documentation and processes for
BPS new PMO with industry best practices
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Resolvit, INC ©
Luxottica [Mason, OH]
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5/2013
– 9/2013
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§ Managed Point of Sale application development for
Lenscrafter
§ Designed proof of concept for order tracking throughout
manufacturing process
§ Vendor Management – proposal, scope of work, design and
contract management
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TTI of New York,
INC. © Citigroup Mobile Innovations [Blue Ash, OH]
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1/2013
–4/2013
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§ Managed Digital application development for CitiGroup
Retails Cards and Global Services
§ Release Management for major, minor and maintenance
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NTT Data,
Inc. © State Farm Bank & Insurance [Bloomington, IL]
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11/2010 – 10/2012
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§ Managed application development for web and mobile
cross-functional teams
§ Provided exceptional customer experience, maintain data
integrity, privacy, code of ethics, security and compliance guidelines
(PCI, NPI, HIPPA) for all implementation
§ As part of the leadership team we drive world-class
quality results for delivering projects, on-time, and within budget
§ Supported all of State Farm product lines - Insurance,
Banking, Mutual Funds, Rates, Quote and under self service needs across the
internet, mobile and social networks
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ITG Consulting © Sprint –
Nextel [Overland Park, KS]
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06/2005 – 06/2006
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§ Managed and supported commission projects and system
performance for a wide range of complex applications for enterprise
enhancements and infrastructure for Sprint - Local, Long Distance, PCS and
Nextel
§ Managed on-shore and 90% of off-shore application
development resources with daily status calls
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Bradford
& Galt © H R Block Taxes Services [Kansas City, MO]
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04/2005 – 05/2005
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§ Coordinated and facilitated business requirements
sessions with corporate and field associates for the Seasonal On-Boarding
Hiring Process
§ Provided consultative, technical support to ensure
requirements, functionality and efficiencies were captured in the documentation.
§ Streamlined manual paper processes and increased
operational efficiencies in the workflow
§ Provided recommendations for strategy planning to
establish solutions to capture electronic signatures and while meeting the
regulatory, compliance and legal requirements
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Walmart ~
Senior Project
Manager
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07/2006 – 04/2010 Bentonville, Arkansas
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Managed and
reported employment data for the Office of Diversity for internal and
external communication used for the media, publications, surveys, corporate
communication, legal and government areas. Created and executed business
processes to gather and validate data for internal and external
communication to ensure consistency and best practices were being
maintained throughout the company data warehouse.
Managed, supported and mentored eight
temporary associates for HRIS support center for all U.S. Walmart Stores
and Sam’s Club for population of more than 1,300,000 associates.
Handled day-to-day operation, executive exception process and dashboard
reports. Created method and procedure guides and reduced talk time
and call handle time. Achieved greater consistency in call quality
and feedback from the field.
§ Created and facilitated presentations on EEO and
compliance for field, home office and senior management. Communicated and
prepared for engagement reviews, provided demonstrations, validated quality
assurance, ensured compliance and document management.
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Oversaw
Employment Practice projects and provided dashboards regarding schedules,
work plans, requirements, design, development, testing, risk, change
management and implementation.
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Developed and
executed project timeline for company-wide initiative to create new
application updating personal information and demographics for the 2007
EEO-1 changes in a six month time frame.
§ Managed development and testing for a new global time
and attendance tracking application for all U.S. stores and clubs.
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Kohl’s
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10/2005 –
04/2007
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Replenishment
Associate
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Kansas \ Arkansas
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Responsible
for replenishment of merchandise and handling ad set to the sales floor
from replenishment reports.
§ Assists in the stocking/merchandising of incoming truck
freight to the sales floor and stockroom.
§ Assists sells Associates and Store Management in moving
merchandise and fixtures on the selling floor
or
between the sells floor and stockroom areas and assists with assembling
fixtures and furniture.
§ Assist customers with merchandise, sells and exceptional
service
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Sprint - Nextel
Telecommunication
Senior IT
Project Manager
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01/1989 – 10/2004
07/2000 – 10/2004
Overland
Park, Kansas
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Successfully
managed System Development Life Cycle (SDLC) for enterprise enhancements
and infrastructure projects for Sprint Local, Long Distance and PCS
divisions. Managed on-shore and off-shore application development resources
with daily status calls.
Ø Provided
daily/weekly status reports to executive teams by maintaining reports of
multiple projects. Information included analysis, status, milestones,
issues, risk, and implementation.
Ø Reduced timelines
for enhancement projects over 50% by improving the quality of projects and
timelines.
Ø Implemented
standard development load sets decreasing desktop trouble tickets and
system downtime by 30%.
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Human Resources Compensation Administrator
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07/1998 - 07/2000
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Consulted with
all levels of management in Technology Services to interpret and administer
compensation policies, resolve pay issues, and ensure fair and equitable
salary treatment for over 5,000 IT employees. Researched, created and
managed special compensation projects for IT retention, Management
Incentive Programs & Stock Options and Compensation 101 training for
management and executives.
§ Provided recommendations to management/executives
regarding compensation, retention programs, recruitment, job classification
and succession planning. Ensured evaluation processes and salary
guidelines were being maintained.
§ Reduced turnover from 12% to 5.7% and compensation
errors to 3% by implementing IT retention programs.
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Analyst Technology Service
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09/1996 -
07/1998
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Identified and
coordinated business analysis for administrative reporting.
Formulated statistical and high-level management reports for monthly
forecast, annual system planning and budget analysis for Information
Technology Solutions and Marketing Business Units for over 800 employees
with $10M budget.
§ Increased quality and satisfaction among executives by
reducing rework and improving forecasting and system planning accuracy.
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Staffing
Analyst & Internal Support Coordinator
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09/1991-
09/1996
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Provided analysis
and forecasting for National Service Center inbound vendors, management,
compensation, and budgeting. Managed and reported productivity
statistics and analysis by sales representative and marketing sales
channel.
§ Made recommendations to management for monthly sales
plans and staffing for in/outbound sales environments. Performed diverse
duties to support and assist with negotiations, development, proposals,
evaluations, and business process improvement for the sales center.
§ Established guidelines and procedures and conducted
training for over 300 sales representatives for distributed time entry and
payroll. Automated time and attendance process.
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Sales
Consultant
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01/1989 -
09/1991
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Sold and
supported Sprint services and products for residential and business
consumers managing inbound/outbound calls. Demonstrated extensive
knowledge of products, services and processes and received recognition for
exceptional knowledge of company and competitor information.
§ Ensured customer satisfaction with quality assurance and
minimum of 3% churn rate.
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FASHION GAL
Retail
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1986-1989
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Assistant Manager of Retail
Operations, Personnel, and Merchandising
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Kansas
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Managed store administrative decisions for
personnel, marketing, budget, inventory, training, replenishment, operations
and sales. Created a winning sales team and achieved highest volume
store within the Midwest region.
- Increased sales by 75% and showcased merchandise by
creating innovative concepts and designs for window and floor displays.
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Events Extraordinaire`
& C.A.R. Layout & Design
Owner - Event Management & Travel Planning
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Create and design memorable and magical
moments for clients’ special events resulting in a one of a kind event with
flair and elegance. Ensure layouts of events and publishing are
satisfactory, stress free, on time and within budget.
§ Event Planner and desktop publishing for weddings, special
events, expositions, conferences, travel plans, and souvenir booklets and
pamphlets.
§ Evaluate real estate property for remodeling, design
concepts, and manage construction and resources.
§ Manage plans, budgets, designs, and concepts to make
clients’ events enjoyable and memorable from small receptions of 50, weddings
over 600 and an exposition with over 10,000 attendees.
Skills
Overview:
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Application
Package:
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PeopleSoft, GAIN, Lawson, Work Brain, Distributed
Time Entry (DTE), eGain
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Databases / DB
Tools:
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HRIS, HRMS, CIS, AMOS, AS400, SQL,
Access, Dbase VI, FoxPro, OSSM, Oracle, Lotus, TSO, MQ Series
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Network Software
/ Communications:
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LAN, Network Servers, Cisco
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Operating
Systems:
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Windows, Mac, iOS, Android
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Programming
Languages:
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Access, Dbase, FoxPro
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Education:
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Master Management
Saint Mary’s College
Leavenworth, KS, US
2002
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Master
Project Management
George Washington University
Overland Park, KS, US
2001
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Bachelor Management
Human Relations
Mid-America Nazarene
Olathe, KS, US
1993
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Associates
Mid-Management
Marketing
/ Computer Science
KCKCC
Kansas City, KS, US
1990
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Certifications:
PMP – Project Management
George Washington University
07/2001
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Professional
Affiliations:
Project Management Institute (PMI)
Society for Human Resource Management
(SHRM)
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